Cup deposit schemes: what return rates actually look like
Published return rates use different denominators, return windows and operating models. Here is how to read the figures and audit your own scheme.
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The same five stages for every order, from 10 cups to 10,000.
A person checks resolution, colours and the print area, and comes back to you before anything is made.
Your signed off design is printed on the label that goes into the mould.
The cup forms around the label, so the print is sealed into the cup for life.
Cups are counted and boxed, so the number in the box is the number you ordered.
Dispatched to hit the date we promised in writing, to UK mainland addresses.
In-mould printing. Your design is printed on a label that goes into the mould, and the cup forms around it, so the print is part of the cup.
A real person, not a robot. Resolution, colours and the print area are all checked, and you hear about problems before print.
Yes. We check your artwork and you sign it off before anything goes to print.
Yes. BPA free, food safe polypropylene, with a UKCA legal measure line.
Ask when you enquire and we'll tell you what's possible on your timeline.
Real organisers, real events, real cups that came back. These are Google reviews of our sister brand, Eco Cups, while Cup Heroes builds its own.
★★★★★
I ordered reusable cups for my event and they were perfect. Great quality, durable, and the printing looked amazing. Guests loved them and they were a much better, eco-friendly alternative to disposable cups. The ordering process was smooth and delivery was quick. I’ll definitely be buying again for future events.
Andrew Gourley
★★★★★
Amazing customer service from start to finish. The customer service is fantastic. These guys were very patient and accommodating when last minute changes were requested. The process was hassle free and easy. Couldn’t be happier with the end product. Will definitely be a returning customer.
Neil Habberfield
★★★★★
Absolutely thrilled with my reusable cups! They were strong, beautifully printed, and a huge hit with guests. Such a great sustainable option compared to disposables. The whole process, from ordering to delivery, was smooth and fast. I’ll definitely be back for more.
Nancy Davison
Published return rates use different denominators, return windows and operating models. Here is how to read the figures and audit your own scheme.
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Work backwards from peak service, washing turnaround and the return model. This guide shows what to confirm before quantity and artwork sign-off.
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The lowest unit price is not the whole system cost. Build a fair cost-per-serve model from your own stock, labour, washing and waste figures.
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