Cup deposit schemes: what return rates actually look like
Published return rates use different denominators, return windows and operating models. Here is how to read the figures and audit your own scheme.
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Pick your cup, send your artwork, lock in your date, and your cups are delivered. Price, quantity and date are confirmed in writing before you pay.
As little as 5 working days from artwork sign off. Lead time starts when your artwork is approved, not from your first email.
Ideally a vector file, but send what you have: PDF, EPS, SVG, PNG or JPEG, up to four files and 4MB in total. A real person checks it before print.
10 cups on every size and print style.
Yes. Your artwork stays on file, so reorders are quicker.
Put your date in your first message and we'll tell you straight away whether we can hit it.
From first message to cups in hands. No account, no artwork portal, no small print.
Pint or half pint, single colour or full colour. Not sure? Tell us the drink and the event and we'll recommend.
Print ready file, logo or rough sketch. A real person checks your custom cup artwork against the print area and fixes issues before print.
We confirm price, quantity and delivery date in writing. No deposit until you're happy.
Boxed, counted and on site in as little as 5 working days from artwork sign off.
Boxed, counted and delivered to the date we confirmed in writing. Delivery to UK mainland addresses is included in the price.
Order for the gate, not the headcount. Cups turn over through a day and some walk home as souvenirs, so tell us your bars and your days and we'll give you a real number.
Real organisers, real events, real cups that came back. These are Google reviews of our sister brand, Eco Cups, while Cup Heroes builds its own.
★★★★★
I ordered reusable cups for my event and they were perfect. Great quality, durable, and the printing looked amazing. Guests loved them and they were a much better, eco-friendly alternative to disposable cups. The ordering process was smooth and delivery was quick. I’ll definitely be buying again for future events.
Andrew Gourley
★★★★★
Amazing customer service from start to finish. The customer service is fantastic. These guys were very patient and accommodating when last minute changes were requested. The process was hassle free and easy. Couldn’t be happier with the end product. Will definitely be a returning customer.
Neil Habberfield
★★★★★
Absolutely thrilled with my reusable cups! They were strong, beautifully printed, and a huge hit with guests. Such a great sustainable option compared to disposables. The whole process, from ordering to delivery, was smooth and fast. I’ll definitely be back for more.
Nancy Davison
Published return rates use different denominators, return windows and operating models. Here is how to read the figures and audit your own scheme.
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Work backwards from peak service, washing turnaround and the return model. This guide shows what to confirm before quantity and artwork sign-off.
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The lowest unit price is not the whole system cost. Build a fair cost-per-serve model from your own stock, labour, washing and waste figures.
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